Shipping & Returns

Shipping & Returns

Shipping:

We ship most items within 24 hours of receiving the cleared payment for an item. In some cases items may ship the next business day. We do strive to ship all items as soon as possible. When an expedited shipping method is selected and paid in full we also expedite it and process it first so it can be picked up by the shipping company. (UPS, USPS, FedEx etc.) Our shipping dead line for same business day shipping is 12 pm (noon) central time.

Sorry, we do not ship or accept COD packages. If a COD package is received it will be refused.

To help keep fraudulent activity to a minimum, ALL orders must be shipped to the billing address (credit card holder).

Please insure that the shipping address you provide is correct. You will be charged $12.00 if any address corrections need to be made after the package ships out.

Warranty Exchange and Returns:

Please contact us before returning any item.
For 10 days from the date of purchase you may return for exchange any defective item(s). All items include a manufacture warranty which have a minimum of 1 year repair or exchange at the desecration of the manufacture. All original packaging, software, manuals, and materials and a copy of the original invoice or receipt with a brief note explaining the problem or reason for exchange must be included. Exchanges are processed and shipped back to you within 5 business days after we receive them. If a package arrives with postage or freight shipping due we will refuse the package. All non-defective items returned must be returned within 48 hours of being received in new resalable condition including all original packaging, software, manuals, and materials and the original invoice or receipt to receive a full refund. When a non-defective return is shipped after the 48 hour period and accepted a 10% restocking fee will be assessed. If any Packaging or parts are damaged or missing no refund will be given and if the you would like the item back you will need to pay the return shipping.

DOA (Dead On Arrival) returns means the products is defective and you have contacted us 
within 10 working days from the invoice or receipt date. If you have received a DOA item. When returning your item a copy of the invoice also needs to be returned together with the returned product.
If we find there is no copy of the invoice or no qualified receipt with the product we reserve the right to hold the replacement until the invoice is received and contact customer to notify them the invoice was not received. If no invoice is received or if the returned item is NOT Dead on Arrival as appraised by ScalePalace.com or an authorized agent and the customer would like the item returned to them, the customer needs to pay shipping to the location of their choice and provide the ship to address. Scales needing to be calibrated are not DOA and need to be calibrated by the consumer. All scales that can be calibrated come with the instructions in the box with the scale. If you need instructions to calibrate the scale contact us and we will email you the instructions. Weights for calibration are offered in our store for purchase if you need them.

This warranty will be void if the scale has been damaged due to misuse, physical abuse, accident, unauthorized service, or other cause not arising out of defects in materials or workmanship.

Disclaimer

We are not responsible for typographical errors on our website, other sites, or search engines.  Pictures are for illustration purposes only and may not necessarily depict the item advertised.  Thank you for shopping scalepalace.com

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